FAQ

Frequently Asked Questions

Frequently asked questions

Without changing your workflow, you can have complete control over your Gmail attachments by sending an encrypted email directly within Gmail. You can also choose if recipients can download or print your attached document and even revoke access to the file any time after emailing it

When you open a bank account, you usually need to take some ID into the bank branch. KPIB is no different. We are a financial institution, so we need to know who is using our service. It helps us combat money laundering and keep everyone’s money safe. 

So, depending on where you are sending money from, and how much you send, we'll ask for you to verify your identity. This helps us keep your money safe.

If you have a KPIB for Business account, we also need to verify information about your business. 

 

We usually verify your identity with some photo ID, proof of address, and/or a picture of you holding your ID.

When and how we verify you depends on a few things:

  • The amount you send
    • When you send larger amounts, like 70,000 EURO or more, we might need to see additional documents that show how you got the money.
    • When you send smaller amounts, we'll usually verify your identity.
  • The currency you send
  • Some countries require some proof of identities to send any amount.
  • Some currencies require further identification. For example, sending US dollars requires an online banking log in.
  • While we might only verify your identity at first, we might need to verify your address later on.
  • How many transfers you've made

Sometimes, we need to ask for additional documents once a transfer has started. Rest assured our team will work tirelessly to verify these documents as soon as possible to get your money moving again.

Other times, we can automatically verify you when you make a bank transfer. If your transfer comes from your own bank account, and your name there matches with the name on your KPIB account, we consider this a first form of identity confirmation. You may not need to do ID or address verification in this situation. 

We can only do this for some currencies, and if you send below 15,000 EUR. We can’t do this for business accounts, either. 

 

 

Everything on the document you share should match the information on your KPIB account. Make sure the photo isn’t blurry or covered, so we can see all the info. If there's information on the back of your document, we'll need to see that, too. Make sure the document isn't in Arabic, Aramaic, Azerbaijani, Hebrew or Urdu text — we don't have the resources to support these. 

A valid ID document can be:

  • Passport (photo page only)
  • National ID card (we only accept the most recent version of the Nigerian national ID card)

A valid proof of address document can be:

  • Utility bills: gas, electric, or landline phone (no mobile phone bills)
  • A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
  • A council tax bill,
  • Any other government or financial institution-issued document

We sometimes ask customers for selfie verification. That means uploading a picture of yourself (a selfie) while holding your ID. 


 

 

If we ask to verify you while setting up a transfer, we will start reviewing your documents once we have received the money for the transfer. From there we will work to get it done within 2–3 working days. When successfully verified, we will automatically resume your transfer, and let you know by email.

Most investments should be considered as a medium-to-long-term commitment, meaning you should be prepared to hold them for at least 5 years.

However, there is no fixed term with a fund investment. This means that if you need to access your money, you can sell your fund shares at any time.

After you sell an investment, you will receive the money within 5 working days.

 

Yes, your KPIB Bank Chip Credit card can be used anywhere in the world wherever Visa/MasterCard are accepted. 

At a chip-enabled terminal, you can insert your Chip card into a POS Terminal. If you are using your Chip card at a location that does not have a chip-enabled terminal, your card will be swiped and the transaction will be completed with your signature as in case of a regular card transaction.

 

To register for Autopay:

Step 1: Click on the "Autopay register" link on the left side margin.

Step 2: Select the Credit Card number that you want to register for the Autopay facility and your KPIB Bank account number from which you want your Credit Card payments to be made.

Step 3: If you want the full amount of your statement to be paid from your bank account select the "Total amount due" link, and if you want only the minimum amount due (5% of total amount) to be paid, select "Minimum Amount Due".

 

No, for security reasons we send you your ATM PIN only by post.

 

You will receive your new ATM PIN by post within 10 days from when your request has been submitted.

 

After you have logged in, you can change your password using the "Change password" option in the top part of the screen. You have to type your current password and the new password you have chosen in their respective boxes.

 

Do you have any questions

Please write us here.